If you recently placed an order, tracking is available in your order confirmation email. You can also track your order on our Track My Order page.

Once an order is placed, it is automatically sent to our warehouse team right away, so we’re unable to make any changes to it.

We understand that it doesn’t work out every time. To get started with a return, you can visit returns.coola.com and enter your order number and zip code. Follow a few simple steps, submit, and we’ll take care of the rest!

As soon as we receive and review the returned item, we will issue your refund. For Green Returns, you can expect your refund to be processed within 48 hours of your return request.

Yes, you can use an HSA/FSA debit card on our website. You can also request an itemized receipt from us if you need it as proof of purchase.

You can find COOLA products at retailers near you using our Product Locator. We are available at major retailers including Sephora, Ulta, Target, and more.